Rubbish Clearance Hounslow
Read the service terms and conditions for Rubbish Clearance Hounslow, covering bookings, payments, cancellations, liability, waste regulations, and governing law in the UK.
Get a quoteRubbish Clearance Hounslow Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Clearance Hounslow provides rubbish removal and waste collection services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Company, we, us, our means Rubbish Clearance Hounslow, the provider of rubbish clearance and waste removal services.
Customer, you, your means the individual, business, or organisation requesting and receiving our services.
Services means any rubbish clearance, waste removal, bulky waste collection, house clearance, garden waste removal, office clearance, or related waste collection service provided by the Company.
Booking means a confirmed request by the Customer for the Company to provide Services at a specified time, date, and location.
Waste means all items, materials, or rubbish to be removed as part of the Services.
2. Scope of Services
The Company provides rubbish clearance and waste collection services within its operational service area. The Services typically include loading, removal, and transportation of non-hazardous waste from the Customer’s premises to a licensed waste transfer or disposal facility.
We reserve the right to refuse removal of certain items including, but not limited to, hazardous waste, clinical or medical waste, certain electrical or electronic equipment, chemicals, asbestos, gas bottles, solvents, and any other materials that we are not licensed or equipped to handle safely or legally.
The exact scope of Services, including the volume and type of waste to be collected, will be agreed at the time of booking or, where necessary, on arrival at the premises following an assessment by our operatives.
3. Booking Process
3.1 You may request a booking by contacting us via phone or any other communication method we make available. We may provide an initial estimate based on your description of the waste, photographs, and location details. This estimate is not final and may be adjusted upon inspection on site.
3.2 All bookings are subject to availability. We do not guarantee any specific time slots until they are confirmed by us. A booking is only confirmed when we have acknowledged it and you have accepted any quoted price or price range.
3.3 You must provide accurate and complete information during the booking process, including the type and approximate volume of waste, access conditions, parking information, floor level, and any restrictions at the premises.
3.4 The Company reserves the right to decline any booking request for any reason, including health and safety concerns, regulatory issues, access limitations, or if the nature of the waste is unsuitable for our Services.
4. Estimates and Pricing
4.1 Prices are generally based on the volume, weight, type of waste, and the labour required to remove it. Any estimate given prior to arrival is an approximation only.
4.2 The final price will be confirmed by our operatives after they have inspected the waste on site. If the volume, type, or nature of the waste differs from your initial description, the price may increase or decrease accordingly.
4.3 Where we provide a price range in advance, the final charge will fall within that range unless additional services are requested or previously undisclosed circumstances apply, such as difficult access, excessive loading time, or prohibited items mixed with the waste.
4.4 Any additional charges, including parking fees, congestion charges, or charges for waiting time beyond a reasonable allowance, will be added to your final invoice where applicable and will be explained to you before the work is carried out.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of collection. We may require payment in advance for certain bookings.
5.2 We accept common forms of payment such as cash, debit card, credit card, or other methods that we notify to you at the time of booking. We do not accept payment by cheque unless expressly agreed in advance.
5.3 For business customers, we may, at our discretion, agree to provide Services on account with payment terms specified in our invoice. If no specific terms are stated, payment is due within 14 days of the invoice date.
5.4 If you fail to make payment by the due date, we reserve the right to charge interest on any overdue amount at the statutory rate applicable under UK law and to recover all reasonable costs of debt recovery.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by contacting us as soon as possible. For standard bookings, we request at least 24 hours notice prior to the scheduled collection time.
6.2 If you cancel with less than 24 hours notice, we reserve the right to charge a cancellation fee to cover our administrative and scheduling costs, particularly where a collection team has already been allocated.
6.3 If our team arrives at your premises at the agreed time and is unable to complete the collection due to your failure to provide access, incorrect address details, or the absence of an authorised person to approve the work, we may treat this as a late cancellation and charge a call-out fee.
6.4 The Company may cancel or reschedule a booking at any time due to unforeseen circumstances, including but not limited to vehicle breakdown, staff illness, severe weather, or safety concerns. We will notify you as soon as reasonably practicable and will offer an alternative time. We do not accept liability for any loss arising from such cancellation or rescheduling, beyond refunding any payment already made for the affected booking.
7. Access and Customer Obligations
7.1 You must ensure that our operatives have safe and reasonable access to the waste at the scheduled time of collection. This includes arranging suitable parking, providing necessary entry codes or keys, and ensuring that pathways and access routes are free from obstruction.
7.2 You are responsible for obtaining any permissions or permits required for us to access your premises, including from landlords, managing agents, or local authorities where applicable.
7.3 You must ensure that the waste to be collected is clearly segregated and does not contain hazardous materials or prohibited items. If such items are discovered, we may refuse to collect them or charge additional fees if special handling is required.
7.4 You agree to behave in a courteous manner towards our staff and not to engage in any abusive or threatening behaviour. We reserve the right to withdraw our Services if our staff are subjected to unreasonable conduct, and any fees incurred up to that point will remain payable.
8. Waste Handling and Regulations
8.1 The Company operates in compliance with applicable UK waste management legislation and regulations, including the duty of care relating to the transfer and disposal of controlled waste.
8.2 Once the waste has been loaded onto our vehicle and payment has been received, ownership of the waste transfers from the Customer to the Company. We will then transport the waste to an appropriate licensed facility for reuse, recycling, recovery, or disposal, as permitted by law.
8.3 We will take reasonable steps to maximise recycling and recovery of materials where practicable. However, we do not guarantee that any particular proportion of the waste will be recycled.
8.4 If you are a business customer, you are responsible for ensuring that your waste is correctly described and classified in line with waste regulations. We may provide a waste transfer note or similar documentation as evidence of lawful transfer of waste, where applicable.
8.5 You must not request us to handle or remove any waste in a manner that would cause us to breach any environmental, health and safety, or transport regulations. If we reasonably believe that complying with your instructions would lead to such a breach, we are entitled to refuse or cease the Services without liability.
9. Liability and Limitations
9.1 The Company will exercise reasonable skill and care in providing the Services. However, we shall not be liable for any loss or damage that is not reasonably foreseeable, or for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity.
9.2 Our liability for any damage caused to your property resulting directly from our negligence shall be limited to the reasonable cost of repair or replacement, subject to an overall cap equal to the total price paid or payable for the specific booking during which the damage occurred.
9.3 We shall not be liable for any damage to items that you have asked us to remove, or for damage arising from the removal of items that are inherently fragile, poorly constructed, or previously damaged, or that were not reasonably accessible without risk of damage.
9.4 We are not responsible for any loss or damage arising from your failure to remove items of value, personal belongings, sensitive documents, or confidential materials from the waste before collection. It is your responsibility to ensure that no such items are included in the rubbish to be cleared.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
10. Insurance
The Company maintains public liability insurance and any other insurance policies required by law in connection with the provision of our Services. Details of our cover are available on request. Our insurance does not relieve you of your own responsibilities to maintain appropriate insurance for your property and belongings.
11. Complaints
If you are dissatisfied with any aspect of the Services, you should notify us as soon as possible, preferably within 48 hours of completion. We will investigate your complaint and, where appropriate, may offer to remedy the issue, which could include a partial refund, a price adjustment, or a revisit to complete or correct the work.
Any complaint will not entitle you to withhold payment for work already carried out unless we have expressly agreed this in writing.
12. Force Majeure
We shall not be in breach of these Terms and Conditions or otherwise liable for any delay or failure in performance of our obligations if such delay or failure results from events, circumstances, or causes beyond our reasonable control. This may include, but is not limited to, extreme weather, industrial disputes, transport disruptions, accidents, or acts of government or regulatory bodies.
13. Privacy and Data
We collect and process personal data in the course of handling bookings, providing Services, and managing our business. This may include your name, contact details, address, and payment information. We will handle your personal data in accordance with applicable data protection laws and only use it for legitimate business purposes such as arranging collections, issuing invoices, and responding to queries.
We do not sell your personal data to third parties. We may share it with trusted service providers who assist us in delivering our Services, subject to appropriate safeguards.
14. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The revised Terms and Conditions will apply to any new bookings made after the date of publication of the updated version.
The version of the Terms and Conditions in force at the time of your booking will govern that particular booking, unless a change is required by law or regulatory authority.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and the Company agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
16.3 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another entity, provided that this does not reduce the level of protection afforded to you under these Terms and Conditions.
16.4 These Terms and Conditions, together with any written confirmation of your booking and any agreed variations in writing, constitute the entire agreement between you and the Company in relation to the Services and supersede any prior understandings or agreements.
