This Privacy Policy explains how Rubbish Clearance Hounslow collects, uses, stores and protects your personal data. It applies to all Rubbish Clearance Hounslow customers and prospective customers within our Hounslow service area, including anyone who makes an enquiry, books a service or otherwise communicates with us in relation to rubbish clearance and associated services.
Rubbish Clearance Hounslow is the controller of your personal data in connection with the services we provide. This means we decide how and why your personal data is processed. If you have any questions about this Privacy Policy or about your personal data, you can contact us using the contact details published on our main customer communications, invoices or booking confirmations.
We collect only the personal data that is necessary for us to provide and manage our rubbish clearance services within the Hounslow area. Depending on how you interact with us, this may include:
Identification and contact details such as your name, address, email address and telephone number so that we can arrange and deliver our services.
Service and booking information such as property access details, preferred dates and times for collections, descriptions of waste to be removed and any special instructions relevant to the job.
Payment and billing information such as billing address, payment confirmation details and limited payment method information. We do not store full payment card details where payment is processed by a secure third party provider.
Communication records such as emails, text messages, call notes and any feedback or complaints you provide so that we can manage your enquiry, improve our services and keep appropriate records.
Technical data such as your IP address, device information and basic usage data where this is generated through your use of our online contact forms or digital services. This is used to maintain security, prevent misuse and improve how our online services operate.
We collect your personal data in a number of ways, including:
Directly from you when you make an enquiry, request a quote, book a service, pay an invoice, sign a contract or communicate with us by phone, email or other channels.
Automatically when you interact with any of our online forms, websites or digital tools, which may generate technical and usage data.
From third parties such as payment processors, advertising or directory platforms, only where you have provided your details to them and they lawfully share your information with us for the purpose of fulfilling your request or booking.
Under the UK General Data Protection Regulation and related data protection laws, we must have a lawful basis for processing your personal data. Rubbish Clearance Hounslow relies on the following lawful bases:
Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide a rubbish clearance service you have requested, manage your booking or take payment.
Legal obligation: We may process personal data where this is required to comply with our legal obligations, such as maintaining appropriate accounting records or complying with waste disposal regulations and related record keeping requirements.
Legitimate interests: We may process your data when it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. Examples include managing our business operations, improving our services, handling enquiries and keeping limited records of previous work in the Hounslow area.
Consent: In limited cases, we may rely on your consent, for example where we use your contact details for optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using our published contact details.
We use your personal data for the following purposes:
To provide rubbish clearance and related services in Hounslow, including scheduling collections, accessing the property, carrying out the work and disposing of waste in accordance with regulations.
To manage enquiries, quotes and bookings, including responding to your questions, providing price information and confirming appointments.
To process payments, issue invoices and maintain accurate financial and service records.
To manage our relationship with you, including handling feedback, resolving complaints and updating you about changes to our services where relevant.
To improve our services, for example by reviewing service data, customer feedback and operational performance.
To maintain the safety and security of our staff, vehicles and customers, including managing access instructions, job locations and any relevant risk information.
To comply with legal and regulatory requirements, including obligations relating to waste management, tax, accounting and other applicable legislation.
We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy. These third parties act as processors or, in some cases, as independent controllers.
Data processors are service providers who process personal data on our behalf and according to our instructions. Examples include payment processing providers, accounting service providers, IT service and hosting providers, communication platforms and customer management tools. We ensure that any processors we use are bound by appropriate data protection obligations and security standards.
We may also share data with other third parties where required by law, for example with regulatory authorities, law enforcement or professional advisers such as accountants or legal advisers when this is necessary to protect our rights or to comply with legal obligations.
Where we use third parties located outside the UK or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, so that your data remains appropriately protected.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
In general, contact details, booking records and invoices related to our rubbish clearance services in Hounslow are kept for a defined period aligned with statutory limitation periods and financial record keeping rules. After this period, the data will be securely deleted, anonymised or archived in a way that no longer identifies you.
Where we rely on your consent for optional marketing or similar communications, we will keep your contact details for this purpose until you withdraw your consent or until we no longer carry out such activities, whichever occurs first.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Clearance Hounslow customers and prospective customers within our Hounslow service area, subject to certain legal limitations and exemptions. Your rights include:
Right of access: You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: In certain circumstances, you may have the right to ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no legal obligation to retain it.
Right to restriction: You may have the right to ask us to restrict the processing of your data, for example while we check its accuracy or consider an objection you have raised.
Right to object: You may have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object to direct marketing.
Right to data portability: In certain circumstances, you may have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format, and to ask us to transfer it to another controller where this is technically feasible.
If you wish to exercise any of these rights, please contact us using the details made available in our customer communications or on our service documentation. We may need to verify your identity before responding to your request.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and contractors who need it for their role, maintaining appropriate physical and digital security measures and regularly reviewing our procedures.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The updated version will apply from the date it is published or otherwise communicated. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
This Privacy Policy applies to all personal data processed by Rubbish Clearance Hounslow in connection with rubbish clearance and associated services provided to customers and prospective customers in the Hounslow area. By using our services, making an enquiry or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy as it applies in your area.
Privacy Policy for Rubbish Clearance Hounslow explaining what personal data we collect, how we use it, legal basis, retention, data processors and your GDPR rights.
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